FAQ (Frequently Asked Questions)

• Index

• How MedsFile.com Works

  • What is MedsFile.com?
  • How can MedsFile.com help me and my family?
  • How does MedsFile.com work?
  • What specific information does my MedsFile.com account store for me?
  • What are the benefits of using MedsFile.com?  Why should I join the MedsFile.com family?
  • Do I have to have a serious medical condition to join MedsFile.com?

• Account Information

  • How do I log into my MedsFile.com account?
  • Who is responsible for updating the medical information in my MedsFile.com account?
  • How do I make changes to my MedsFile.com account?
  • How do I print off my personal medical file?
  • Is my medical and personal information kept private?  How safe is my MedsFile.com account?
  • What if I know of someone who would benefit from a MedsFile.com account, but is unable to input his or her medical information themselves?  Do you offer an offline forms packet which can be completed by hand?
  • How do I access a MedsFile.com account over a mobile phone?
  • Is there a demo account I can log into to experience what MedsFile.com has to offer?
  • My email provider has a high spam filter, how do I prevent emails from MedsFile.com from getting lost in my Junk Mail folder?
  • How do I cancel my MedsFile.com account?

• Joining MedsFile.com

  • How much does it cost to join MedsFile.com?
  • What kinds of people join MedsFile.com?
  • What does it cost my caretaker, family, nurse, or doctor to view the information in my personal MedsFile.com account?
  • How can I sign up with MedsFile.com today?

• The MedsFile.com Customer Identification Card

  • What does the plastic customer identification card I receive with my account look like?
  • I have several identification cards for family members.  Other than recognizing the Login and PIN, how can I tell which card is for whom?
  • How do I order additional plastic customer identification cards for my family, loved ones, or caretakers?
  • What if I lose my customer identification card?

• Legal Information

  • Is MedsFile.com required to comply with HIPAA standards?
  • What are the Terms and Conditions I need to agree to in order to be able to sign up for a MedsFile.com account?
  • What is MedsFile.com’s Privacy Policy?